Privacy Policy

Mardyos is a business growth and consulting brand operated by [LEGAL ENTITY NAME].

Registered address: [REGISTERED ADDRESS]

NUIS / NIPT: [NUIS / NIPT]

Website: mardyos.com

Email: hello@mardyos.com

Privacy contact: [LEGAL CONTACT EMAIL] (until a separate privacy email exists, please use hello@mardyos.com).

When you book a consultation through our website form, we collect the information you enter:

• name
• phone or WhatsApp number
• email address
• business name
• website or Instagram profile (optional)
• what you would like to improve in your business

If you contact us directly by email, phone, WhatsApp or social media, we also receive the information and messages you choose to send us.

Like most websites, our hosting provider may automatically process basic technical information needed to deliver the website securely, such as IP address, browser type and device type.

We collect personal information when you:

• submit the consultation form
• contact us by email
• contact us by phone or WhatsApp
• message us on social media
• communicate with our team

We use personal information to:

• respond to enquiries
• arrange consultations
• communicate with prospective clients
• understand your business needs
• provide requested services
• manage client relationships
• keep the website secure and working
• prevent fraud or misuse
• comply with legal obligations
• establish or defend legal claims

We will only send marketing communication where we have a valid basis to do so, including your consent where it is required.

Depending on the situation, we process personal information because:

• you have given consent
• processing is necessary to respond to your request
• processing is necessary to enter into or perform a contract
• we have a legitimate business interest that does not override your rights
• processing is required by law

When you request a free 1-on-1 consultation, we use the information you provide to:

• evaluate your enquiry
• prepare for the consultation
• contact you about scheduling
• understand whether Mardyos may be able to help

Submitting a consultation request does not create a client relationship or require you to purchase any service.

Information you send us may be kept in the systems we use to manage enquiries and client relationships, for example to record communication, schedule follow-up, manage consultation bookings and keep contact history.

This policy will name specific CRM or scheduling providers once they are connected to the website.

At the moment, mardyos.com does not use analytics or advertising tracking tools such as Google Analytics, Google Ads tracking, Meta Pixel or TikTok Pixel.

If we add such tools in the future, we will update this section to name them, and ask for your consent first where the law requires it.

Cookies are small files stored on your device. Websites can use them in several ways:

• Essential cookies: necessary for the website to work.
• Analytics cookies: help understand website usage.
• Marketing cookies: help measure advertising performance.
• Preference cookies: remember your choices.

Today, mardyos.com uses only what is strictly necessary for the website to work. We do not set analytics, marketing or preference cookies.

If we introduce non-essential cookies, they will not be activated until you give consent, and a cookie settings option will let you change your choice at any time.

We may share personal information with service providers that help us run the website and business, such as:

• website hosting and cloud infrastructure providers
• email providers
• CRM and scheduling providers, once used
• professional advisers

We do not sell personal information. Service providers only receive the information they need to perform their function, subject to appropriate safeguards.

Some technology providers may process or store information outside Albania.

Where personal data is transferred internationally, Mardyos uses the appropriate safeguards required under applicable data protection law.

We keep personal information only as long as reasonably necessary for the purpose it was collected for, including:

• handling an enquiry
• maintaining a client relationship
• complying with legal obligations
• resolving disputes
• maintaining appropriate business records

Retention periods may differ depending on the type of information and relationship.

Mardyos uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, unauthorised disclosure, loss, alteration and misuse.

No online system can be guaranteed to be completely secure.

Depending on applicable law, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion where applicable
• request restriction of processing
• object to certain processing
• receive certain personal data in a portable format
• withdraw consent where processing is based on consent
• object to direct marketing
• lodge a complaint with the competent supervisory authority

Requests can be sent to [LEGAL CONTACT EMAIL] or hello@mardyos.com. We may need to verify your identity before fulfilling certain requests.

Where permitted, Mardyos may contact you about services or content relevant to your business.

You can stop receiving marketing messages at any time by using an unsubscribe link where provided, replying to the message, or contacting us at hello@mardyos.com.

Service-related communication may still be sent where necessary.

Our website may contain links to third-party websites, such as our social media pages. Mardyos is not responsible for their privacy practices or content. Please review their privacy policies separately.

Mardyos services are intended for businesses and professional users. The website is not intentionally directed toward children.

If we learn that personal information has been collected from a child where this is not permitted, we will take appropriate steps to remove it.

We may update this Privacy Policy from time to time. When material changes are made, the “Last updated” date at the top of this page will be revised.

For questions about this Privacy Policy or the handling of personal information:

MARDYOS, [LEGAL ENTITY NAME], [REGISTERED ADDRESS]

Email: [LEGAL CONTACT EMAIL]

General enquiries: hello@mardyos.com

You may also have the right to submit a complaint to the Albanian authority responsible for personal data protection: the Commissioner for the Right to Information and the Protection of Personal Data (idp.al).